While they can certainly change the TOS at their discretion, doing so through retroactive FAQ changes leaves SA looking like incompetent idiots here. And large companies often place non-enforceable provisions in contracts, trusting in their deeper pockets (relative to customers') to protect them from having those provisions overturned in lawsuits. Customers have little enough power individually as it is, they can certainly band together to protest stupid corporate policy changes.
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no subject
Date: 2006-06-08 03:59 pm (UTC)